Ringover

Call integration with Ringover

Salescaling allows you to automatically import your calls made in Ringover, making it easier to manage and analyze your business interactions. To take advantage of this integration, follow the steps and take into account the requirements described below.

How do you connect your Ringover account?

1. Access your Salescaling account.

2. Go to the Integrations in Settings.

3. Locate the integration of Ringover tab, and click Connect. A window will open where you must enter your API Key and select the region corresponding to your Ringover account.

   
4. Make sure the API Key has the following permissions:

   • Monitoring

   • Call Reading

   • Contact Reading

   • User Reading

   • Number Reading

5. Save the data and complete the connection.

What calls are imported from Ringover?

After connecting your account, Salescaling will automatically import Ringover calls that meet all of the following requirements:

• Call date: Only calls made in the two weeks prior to the import time will be imported.

• Matching user: The call must have been made by a Ringover user whose email matches that of a paid user in Salescaling.

• Recording available: The call must have the recording stored in Ringover. If the call does not have a recording, it will not be imported.

Important notes

• Synchronization Frequency: Once connected, the platform will check whether there are new calls in Ringover every 15 minutes. Therefore, a call that has just ended may take a few minutes to appear in Salescaling.

• Make sure that the users on your team in Ringover use the same email address as in Salescaling so that their calls are recognized and imported correctly.

• Imported calls will be available on the platform for analysis and management.

If you have any questions or need help, contact Salescaling support.