Aircall

Call integration with Aircall

Salescaling allows you to automatically import your calls made in Aircall, making it easier to manage and analyze your sales interactions. To use this integration, follow the steps and consider the requirements described below.

How to get the API credentials in Aircall?

Before connecting Aircall with Salescaling, you need to obtain your API ID and API Token from the Aircall administration panel:

1. Log in to your Aircall Dashboard.

2. Go to Integrations and API in the left side menu.

3. Click on the API Keys.

4. Click Generate an API key tab to create new credentials.

5. Give the key a descriptive name (for example, "Salescaling") and confirm the creation.

6. Copy the API ID and the API Token that are shown. Important: The API Token is shown only once, so make sure to store it in a safe place.

Required permissions: The user who generates the API keys must have the role of Administrator in Aircall. API keys inherit the permissions of the user who creates them, so it is recommended that it be an administrator with full access to calls and recordings.

How to connect your Aircall account?

1. Log in to your Salescaling.

2. Go to the Integrations section in Settings.

3. Find the Aircall integration and click Connect. A window will open where you must enter your credentials:

   • API ID: The identifier of your Aircall API key.

   • API Token: The secret token of your API key.

   

   Aircall connection form
4. Click Save to complete the connection.

Which calls are imported from Aircall?

After connecting your account, Salescaling will automatically import Aircall calls that meet all of the following requirements:

• Call date: Only calls that were made in the two previous weeks prior to the time of import will be imported.

• Matching user: The call must have been made by an Aircall user whose email matches that of a paying user in Salescaling.

• Recording available: The call must have the recording stored in Aircall. If the call does not have a recording, it will not be imported.

• File size: Recordings cannot exceed 200 MB.

What information is synchronized?

For each imported call, Salescaling receives and processes the following information:

Field	Description
Identifier	Unique ID of the call in Aircall
Direction	Whether the call is incoming (inbound) or outgoing (outbound)
Status	Call status (answered, missed, voicemail, failed)
Start date and time	Moment when the call began
End date and time	Moment when the call ended
Duration	Total duration of the call in seconds
Recording	Audio file of the call
User	Agent information (name and email)
Contact	External contact information (name and phone)
Internal number	Aircall number used
External number	External contact's number

Important notes

• Sync frequency: Once connected, the platform will check for new calls in Aircall every 15 minutes. Therefore, a just-ended call may take a few minutes to appear in Salescaling.

• User matching: Make sure your team members in Aircall use the same email address as in Salescaling so that their calls are recognized and imported correctly.

• Recordings required: For a call to be imported, it must have recording enabled in Aircall. Configure recording policies in your Aircall account according to applicable regulations.

• Initial limit: On the first import, a maximum of 200 calls will be imported to avoid overload. Subsequent synchronizations will import all new calls since the last import.

Troubleshooting

My calls are not being imported

Check the following:

1. The user's email in Aircall exactly matches the email in Salescaling.

2. Calls have recording enabled in Aircall.

3. The API credentials are correct and have not expired.

4. The user who generated the API keys has administrator permissions.

Where do I find the API ID and API Token?

In the Aircall Dashboard, go to Integrations and API → API Keys → Generate an API key. Both values will be displayed. Remember that the API Token is shown only once at the moment of creation.

Can I regenerate the API credentials?

Yes, you can generate new API keys at any time from the Aircall Dashboard. If you do, remember to update the credentials in Salescaling so the integration continues to work.

If you have questions or need help, contact Salescaling support.