# Hubspot

## Call integration with HubSpot

**Salescaling** allows you to automatically import your outbound calls into **HubSpot**, making it easier to manage and analyze your sales interactions. To take advantage of this integration, follow the steps and consider the requirements described below.

### How do you connect your HubSpot account?

1. Log in to your **Salescaling**.
2. Go to the [**Integrations**](https://app.salescaling.com/settings/integrations) section in **Settings**.
3. Find the HubSpot Calls integration and click **Connect**. A window will open where you must sign in with your HubSpot account and authorize access.
4. Once the connection is complete, you will be redirected back to Salescaling.

<figure><img src="/files/eda44e588c9b615c23e6f504881eeef292dc3b51" alt="" width="375"><figcaption></figcaption></figure>

Call import is instantaneous. As soon as HubSpot finishes processing a new recorded call, it sends it directly to Salescaling and it will appear on your platform ready for analysis.

#### Required Permissions in HubSpot

To be able to authorize third-party app connections like **Salescaling** via OAuth, the user performing the process must have Super Admin permissions or specific permissions to install and manage Marketplace apps on the **HubSpot**.

During the process, **Salescaling** will request access to the following permissions (scopes) in order to read the necessary information:

* **crm.objects.contacts.read**: Permission to read contacts.
* **crm.objects.owners.read**: Permission to read object owners (users).
* **oauth**: Standard permission to perform authentication.

### Which calls are imported from HubSpot?

After connecting your account, Salescaling will automatically import HubSpot calls that meet **all** the following requirements:

* **Call date:** Only calls made within the two weeks prior to the time of import will be imported.
* **Matching user:** The call must have been made by a HubSpot user whose email matches that of a paid user in Salescaling.
* **Recording available:** The call must have the recording stored in HubSpot. If the call has no recording, it will not be imported. [How to enable call recording in HubSpot?](https://knowledge.hubspot.com/calling/why-wasnt-my-call-recorded-in-hubspot-sales)

### Important notes

* If you reconnect your account in the future, calls that meet the above requirements within the new two-week range will be re-imported, but only those that have not been imported previously.
* Make sure your team members in HubSpot use the same email address as in Salescaling so their calls are recognized and imported correctly.
* Imported calls will be available on the platform for analysis and management.
* The HubSpot Calls integration is different from the HubSpot CRM integration; you can have both active at the same time or just one, although **it is recommended to have the CRM one active** so that calls can be related to contacts and opportunities.

If you have questions or need help, contact Salescaling support.


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