Connect Calling Platforms

Connect your telephony platforms with Salescaling to automatically import and analyze all your recorded business calls.

This section will guide you through the connection process for each of the supported platforms. Each system has its own requirements, so detailed individual guides have been created.

Select the platform you want to connect to see the step-by-step instructions:

• Aircall Integration

  • Connect your Aircall account via API ID and API Token to sync recordings.

• Hubspot Calls Integration

  • Automatically import recorded calls from your Hubspot account.

• Ringover Integration

  • Connect your Ringover account via API Key to sync recordings.

• 3CX Integration

  • Configure call import from your 3CX system via credentials or SFTP.

Frequently Asked Questions (FAQ)

Where can I find my API ID and API Token to connect Aircall?

In the Aircall Dashboard, go to Integrations and API in the side menu, then to the API Keys tab, and click Generate an API key. The API ID and API Token will be shown to you. Remember that the API Token is only shown once at the time of creation, so save it in a secure place.

Where can I find my API Key to connect a platform like Ringover?

Generally, the API Key is a secret key found in the settings panel or in the developer section of your Ringover account. You will need to log in to Ringover to find it. If you have problems, consult Ringover's help documentation or contact their support team.

What is "User Mapping" for the 3CX integration and why is it important?

"User Mapping" is the process of associating the Extension ID of a user in 3CX with their corresponding user account in Salescaling. It is a crucial step so that, when a call is imported from 3CX, Salescaling knows which member of your team to correctly assign the recording to.