Connect Call Platforms

Connect your telephony platforms with Salescaling to automatically import and analyze all your recorded business calls.

This section will guide you through the connection process for each of the supported platforms. Each system has its own requirements, so detailed individual guides have been created.

Select the platform you want to connect to see the step-by-step instructions:

• Integration with Aircall

  • Connect your Aircall account via API ID and API Token to synchronize recordings.

• Integration with Hubspot Calls

  • Automatically import recorded calls from your Hubspot account.

• Integration with Ringover

  • Connect your Ringover account via API Key to synchronize recordings.

• Integration with 3CX

  • Set up call import from your 3CX system via credentials or SFTP.

Frequently Asked Questions (FAQ)

Where do I find my API ID and API Token to connect Aircall?

In the Aircall Dashboard, go to Integrations and API in the side menu, then to the API Keys tab and click Generate an API key. Your API ID and API Token will be shown. Remember that the API Token is only displayed once at the time of creation, so store it in a safe place.

Where do I find my API Key to connect a platform like Ringover?

Generally, the API Key is a secret key found in the settings panel or in the developer section of your Ringover account. You will need to log in to Ringover to find it. If you have issues, consult Ringover's help documentation or contact their support team.

What is "User Mapping" for the 3CX integration and why is it important?

"User Mapping" is the process of associating the Extension ID of a user in 3CX with their corresponding user account in Salescaling. It is a crucial step so that when a call from 3CX is imported, Salescaling knows which team member should be correctly assigned the recording.