> For the complete documentation index, see [llms.txt](https://docs.salescaling.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.salescaling.com/en/platform-settings/integraciones/conectar-calendarios-y-videollamadas/zoom.md).
# Zoom
The integration with **Zoom** allows the bot to **Salescaling** join your video calls to record and analyze them. Due to Zoom’s specific requirements, it is essential to understand its behavior and correctly configure your account to ensure error-free operation.
Steps for Direct Connection:
Connect your account to **Zoom** directly is highly recommended for meetings you organize.
1. Go to the **Settings** > [**Integrations**](https://app.salescaling.com/settings/integrations).
2. In the **Video Calls**, locate the **Zoom** card and click on **Connect**.
3. The system will redirect you to the Zoom login page so you can enter your credentials and authorize the connection.
#### Allowed Zoom links
For the Salescaling bot to be able to join your Zoom meetings correctly, the link must follow Zoom’s standard format:
**✅ Valid links:**
* `https://zoom.us/j/123456789`
* `https://zoom.us/w/123456789`
* `https://company.zoom.us/j/123456789`
* `https://zoom.us/j/123456789?pwd=abc123`
**❌ Invalid links:**
* Calendar links that are not Zoom-specific
* Links from other video call platforms
* Links that do not contain the domain `zoom.us`
* Links that do not follow the format `/j/` or `/w/` followed by numbers
> **Tip**: When you create an event in your calendar, make sure to copy the full Zoom link that includes the meeting ID (numbers after `/j/` or `/w/`).
### Understanding the Bot’s Behavior in Zoom
The behavior of the **bot** to record the meeting depends on who the **host**.
#### Scenario A: When You Are the Meeting Host
* If **NO** has connected the **Zoom**: The bot will show you a pop-up requesting permission to record. You will need to **accept it** manually for each meeting.
* If **YES** has connected the **Zoom** **(Recommended)**: The bot will start recording automatically, without needing you to accept any manual permission.
#### Scenario B: When You Are Invited to an External Zoom Meeting
If you join a meeting hosted by someone else (a client, a vendor), the bot will always need the external host to give permission manually through the pop-up that will be shown to them.
### Troubleshooting and Common Errors
If the bot does not record a Zoom meeting, the cause is usually one of the following. Review this list to solve the problem.
#### 1. The Host is incorrect
This is the most common error. Even if you were on the call, if you did not sign in to the Zoom app with the correct account, the bot cannot request recording permission.
* **Solution**: Always make sure you are signed in to your Zoom app before joining the meeting. If you use multiple accounts, check that you are joining from the same one you used to create the event.
* **Tip**: If you use multiple accounts, set your other accounts as "Alternative Host" in the event settings in Zoom.
#### 2. Zoom Recording Settings
The bot needs your Zoom account to allow it to record.
* Solution: Go to your Zoom profile, in the **Settings > Recording**, and make sure these two options are enabled:
* **Local Recording** (Local Recording).
* The checkbox that allows participants to request permission to record.
#### 3. The Bot Was Not Admitted
* Solution: Your Zoom meetings must have the **Waiting Room** enabled. When the **bot** appears there, the host must admit it manually into the call.
#### Frequently Asked Questions (FAQ)
I connected the Zoom integration, but sometimes it still asks me for permission to record. Why?
This happens when you join a meeting where you are not the host. In those cases, permission must always be granted by the external host.
The bot joined the call, but never recorded and I didn’t see any permission pop-up. What happened?
Almost certainly, it is because you were not properly logged in to your **Zoom** app when joining, so the system did not recognize you as the host. Log out and log back into your Zoom app before your next meeting.
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