Connect Call Platforms

Connect your telephony platforms with Salescaling to automatically import and analyze all your recorded business calls.

This section will guide you through the connection process for each of the supported platforms. Each system has its own requirements, so detailed and individual guides have been created.

Select the platform you want to connect to view step-by-step instructions:

Aircall Integration
- Connect your Aircall account via API ID and API Token to sync recordings.
Hubspot Calls Integration
- Automatically import recorded calls from your Hubspot account.
Ringover Integration
- Connect your Ringover account via API Key to sync recordings.
3CX Integration
- Configure call import from your 3CX system via credentials or SFTP.

Frequently Asked Questions (FAQ)

Where do I find my API ID and API Token to connect Aircall?

In the Aircall Dashboard, go to Integrations & API in the sidebar menu, then to the API Keys tab and click Generate an API Key. The API ID and API Token will be displayed. Remember that the API Token is only shown once at the time of creation, so save it in a secure place.

Where do I find my API Key to connect a platform like Ringover?

Generally, the API Key is a secret key found in the settings panel or the developer section of your Ringover account. You will need to log in to Ringover to find it. If you have trouble, consult Ringover's help documentation or contact their support team.

What is "User Mapping" for 3CX integration and why is it important?

"User Mapping" is the process of associating a user's Extension ID in 3CX with their corresponding user account in Salescaling. It is a crucial step so that when a call is imported from 3CX, Salescaling knows which team member should be correctly assigned the recording.