Tools for Voice Agents

⚠️ Functionality in Beta Phase

Tools for Voice Agents are currently in beta phase. If you are interested in trying this functionality, contact our support team.

Introduction

Tools are extensions that allow your voice agents to perform actions during conversations, such as querying databases, scheduling meetings, updating CRM, checking product availability, and much more.

Key Benefits

🔧 Extensibility: Connect your agent with any external system
🤖 Intelligent automation: The agent decides when to use each tool
🔄 Real-time integration: Get updated data during the conversation
🎯 Customization: Create specific tools for your business
📊 Traceability: Log all tool calls for auditing

What is a Tool?

A Tool is a function that your voice agent can call during a conversation to:

Get information from external systems (databases, APIs, CRM)
Perform actions (create records, send emails, update data)
Make decisions based on real-time data

How It Works

text

┌─────────────┐      ┌──────────────┐      ┌─────────────┐
│   Client    │ ───> │ Voice Agent  │ ───> │ Your Webhook│
│   (Call)    │      │   (Decides)  │      │  (Tool)     │
└─────────────┘      └──────────────┘      └─────────────┘
                            │